Customer Testimonials

Thank you for the lovely customer care. Your updates are appreciated. Purolator dropped it off this morning and we will be having another Hydro re-boot on april 20th, so I am using my 15yr old (with ductape) pump and after that I will put in the one you sent. Again, Thankyou for the excellent customer service.

Thank you again for going way above and beyond. I was and am more than inpressed. As a long-time hobbyist who's also helped manage a large tropical fish store in the past, I know what it's like on "both sides of the counter." The way my situation was handled is not just what generates repeat business: it's what keeps people happy and in the hobby, so thank you!

Thank You -- You've saved me a lot of money and that's not to say, your service and variety of good products we can find on your site was eye opening. Order arrived after two days, now that's major, considering it was for the good health of my pond. I will check out your site every time that I will need something else. Thank You Again

Excellent Service. Fast delivery ,great communication . Thank You Dan bulbs work great and awesome packaging.

My order was received quickly and well packed. Prior to ordering Dan was very helpful and easy to deal with. I would highly recommend ordering from him. Thanks again Dan...fishies are looking forward to clear water!

Hi, Dan! Thanks so much for these two email updates about my order. I am happy with what I ordered and received everything really quickly. I appreciate you contacting me to keep me in the loop! Cheers,

Awesome customer service. As I’m setting up my first tank, I had never shopped here before and when I placed my order, the owner called me to verify that I had indeed made the order and it was all legit, before completing it. Really appreciate that kind of dedication and commitment to service. Shipping was quick, and package was well packed and I received it with no issues or concerns. All around an excellent customer experience.

This is got to be the best customer service I have ever encountered. I was sure that I would be without this part for a week. But you came up with a way to get me this part sooner... Good Job and thank you. It is always a pleasure to do business with MOPS. Regards,

I placed my first order with MOPS and it won’t be my last! The purchase process, follow-up emails and overall experience were great - all other online retailers should take notes. Dan was super friendly to speak with and I couldn’t be happier. Thank you MOPS, I’ll be back.

Hey guys, I made a mistake on my order of pellet food the other day and didn't realize it until my order arrived. So I went online and reordered the correct pellets and put a comment in that I had made a mistake on my previous order. The next day I get an email from you saying "just ship them back" and a return number. Today I get my correct order and you didn't charge me shipping even though it was my mistake! That's what I call a pleasant surprise and great customer service! Needless to say I'm impressed. MOPS is my first stop when shopping for aquarium supplies and even after shopping around I come back and make my orders from MOPS. Thank you very much.

Thanks for your help with the Quick-Cure order, it was great & quick service. Good to have you guys in the industry.

Thanks – quite amazing – I got the delivery at 9am the day after I ordered at 2 pm--- even before I read your email notification of shipment. Thanks again for another instance of outstanding service.