This page is for comments we receive from our customers. If you would like to have your say, please e-mail us.
I own a 110 gal marine reef for two years now. I found out that prices are very cheap compared to the local pet shops. Do not hesitate to compare. Every time that I place an order, I get a very friendly service. If the salesman does not have the answer on the phone, he will get someone else to give you an answer. They do not guess the answer and they do not tell you what you want to hear in order to make a sale. All products that I've been ordering in the past two years were well packed and I got what I've paid for. All I have to do after the phone call is to wait 7 days and the item is at my door. Try it once and you will stick with MOPS.
I received the skimmer and pump today. Looks great but still waiting on my tank so I can put it to use. I'm very happy with the speed, price and courtesy. I'm sure I'll be ordering again from you in the future.
Just a note to let you all know that I have been dealing with Dan for I guess since the store opened. The prices are great, the service even better and dealing with them is a pleasure. I have never had a bad experience with anything and that is going some considering the amount of orders that I have placed. I am disabled and live in Hamilton and having the items delivered is priceless. Keep up the good work you have a steady customer here!
My parcel from MOP's arrived yesterday. I'm happy to report that everything is great and I'm a smiling customer. Your website comes highly recommended by people at my fish forum, both for product availability and even more so for your great customer service. I'll be happy to recommend your site anytime to others who have trouble locating items locally.
Thanks for the great support from MOPS. I have been thrilled with how quickly my order was processed and the alternatives you gave me when the one item is back ordered.
My parcel was received today. This is the first time I have dealt with MOPS. Your company was recommended to me by Harspen Marine. I would like to let you know that I am very impressed with the service, product and delivery. I will be doing more business with you in the future and intend on recommending your company to others.
WOW!!!!! Lightning fast shipping!! I would highly recommend MOPS to any hobbyist in Canada. Dan is a great guy, super friendly and answered all of my questions and delivered my product as promised, on time and in great shape!! Thanks again and we will do business again in the near future!
I will be back. You saved me about 50 bucks on that order. I used to buy from the pet stores, but, not any more, LOL! You have a new regular customer!
I want you to know that I am very pleased with the quality of service you have provided. I sincerely appreciate your responsiveness and the way you conduct business. I have recommended your company to others because of my personal satisfaction with your service. I look forward to doing business with you for years to come, maybe I will finally meet you in person. Not to say that I do not enjoy speaking with over the phone, which I recall our last conversation was fairly lengthy and you ended up delivering a 4 feet Rainbow Lifegard Professional Cart personally! Thank you once again for your contribution to the "hobby".
My stuff arrived yesterday. You rock when it comes to packing a box! I am REALLY happy to have found your mail order site. Everyone I know is now hearing (and always will hear) about MOPS from me. I live in an area that isn't well stocked in any aspect of retail so to know 'YOU' is a dream come true. My fish are probably saying 'glub glub' (thank you) as I type.
Just wanted to say i got my order from you this morning.. SO FAST ~ Thanks for the great service!! :)
Hi! I wanted to let you know that this was the first time I've ordered from you and although I haven't yet received the order (it's on it's way) I was extremely impressed with the respect shown and your overall attitude. I can't say that for other places I've called. Michael, you where very courteous and helpful and I appreciated that you looked into finding the answer to my questions. I'm sure this will not be my last order with you. I believe in business attitude is everything! Thank you!