This page is for comments we receive from our customers. If you would like to have your say, please e-mail us.
I’ve been tardy in letting you know how GREAT I think your products and service are. Your product selection has just the right amount of variety, you’ve always been excellent to talk to on the phone, your shipping is very quick and accurate and to top it all off: you leave me with more money to spend on livestock! It doesn’t get better than that. I don’t even think about going to other stores (except to buy DT’s coral food but if you had that, I’d buy it from you). I’m very happy to have discovered you! Your shipping charges are honest - not jacked-up amounts. I've mail-ordered a lot of stuff over the years, and have often decided not to place orders when I see exorbitant shipping fees. So I appreciate that too.
Just wanted to say how pleased I am with your prices and service. The items I ordered arrived before the estimated delivery date and your prices were far and away the cheapest I have found. Thanks for the great service!
Hi guys, I want to thank you once again for the fantastic service. I placed the order on Monday. You shipped it on Wednesday. I had the order by Thursday (yesterday) at noon. The stuff arrived as ordered, and well packed. I wish I needed more stuff. Again many thanks, and please pardon any typos.
Thanks guys got the order in record time, all intact very well packaged. Great service as usual catch you on the next order.
Wow that was fast. I got my order in today. I'm glad I found this site. I will order again for sure. Finally an online shop that doesn't over charge for shipping. Plus you're in Canada so no customs fees!!! Thank you
The second VHO bulb made it here in one peice. Thanks for the great customer service starting from calling here to making sure that I wanted two different bulb sizes, to replacing the first broken bulb. This is the reason Why I continue to use you guys. Nothing but true service. Thanks again guys, you rock!!
I've been really pleased with my experiences dealing with MOPS. Keep up the great service and excellent prices! Since I discovered MOPS.ca the only thing I have bought from a pet store has been live fish. Thanks again,
Hi Im thrilled to say I received my order yesterday. Like always thanks for the great service.
Hi...great services...received the filter on Friday...now the task in hand to get this tank up and running....I do like buying from you guys.. prices good.. shipping prices good ... quick turn around in orders... keep up the good work. Thanks again.
Thanks – quite amazing – I got the delivery at 9am the day after I ordered at 2 pm--- even before I read your email notification of shipment. Thanks again for another instance of outstanding service.
Thanks for your help with the Quick-Cure order, it was great & quick service. Good to have you guys in the industry.
Hey guys, I made a mistake on my order of pellet food the other day and didn't realize it until my order arrived. So I went online and reordered the correct pellets and put a comment in that I had made a mistake on my previous order. The next day I get an email from you saying "just ship them back" and a return number. Today I get my correct order and you didn't charge me shipping even though it was my mistake! That's what I call a pleasant surprise and great customer service! Needless to say I'm impressed. MOPS is my first stop when shopping for aquarium supplies and even after shopping around I come back and make my orders from MOPS. Thank you very much.