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Frequently Asked Questions
On weekdays, in-stock merchandise is shipped the same day if received by 12:00 pm EST. Orders received after that, or on weekends or holidays, are shipped the next business day.
Orders are shipped either by Courier ie. Purolator, CanPar, UPS etc. or our Discounted Service --- the choice is yours!
For delivery by Courier, you pay the actual charges (with some exceptions as noted below) based on a 1 kG package [2.2 lbs] shipped via ground service, plus a nominal $1.00 service charge to cover the cost of insurance and packing materials. We pay any additional charges.
For our Discounted Service (your best value), shipping on orders under $100.00 is just $13.95 to most locations in Canada, except as noted. For orders between $100.00 and $150.00 the rate is $9.95, for orders between $150.00 and $200.00 the rate is just $4.95 and for orders over $200.00 the shipping is FREE. The more you order the more you save! The delivery standard for this service is between 1 to 7 business days between all major centers.
The flat rate shipping cost used as well as our contribution towards that cost, is usually sufficient to cover the cost of shipping however if you are located in a remote or air stage area, additional shipping charges may apply. In those circumstances we'll contact you regarding any additional cost so you can decide whether to proceed with your order or not. Otherwise we'll just get the order in its way to you.
NOTE: Additional Shipping Charges apply to orders being shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items. Those heavy or over sized items are indicated by the
on the individual product pages. Items eligible towards our FREE shipping program are shown as follows: 
.
For delivery by Courier, you pay the actual charges (with some exceptions as noted below) based on a 1 kG package [2.2 lbs] shipped via ground service, plus a nominal $1.00 service charge to cover the cost of insurance and packing materials. We pay any additional charges.
For our Discounted Service (your best value), shipping on orders under $100.00 is just $13.95 to most locations in Canada, except as noted. For orders between $100.00 and $150.00 the rate is $9.95, for orders between $150.00 and $200.00 the rate is just $4.95 and for orders over $200.00 the shipping is FREE. The more you order the more you save! The delivery standard for this service is between 1 to 7 business days between all major centers.
The flat rate shipping cost used as well as our contribution towards that cost, is usually sufficient to cover the cost of shipping however if you are located in a remote or air stage area, additional shipping charges may apply. In those circumstances we'll contact you regarding any additional cost so you can decide whether to proceed with your order or not. Otherwise we'll just get the order in its way to you.
NOTE: Additional Shipping Charges apply to orders being shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items. Those heavy or over sized items are indicated by the
on the individual product pages. Items eligible towards our FREE shipping program are shown as follows: .
At the present time we are only shipping within Canada.